If an item doesn’t fit you or you don't like it for some other reason, you can send it back to us. The items must be unworn, clean, unwashed and in their original packaging.
To return an item, please follow the next steps:
1. Complete the Returns Form included in the package.
2. Pack the item(s) in the original packaging. Please ensure items are unworn, clean and unwashed, that the original tags are attached and that you've included the filled out form in your parcel.
3. For customers in Germany: Send an email to returns@ayani.co with a subject line: "Request for return label, order no. XXX". We will make sure to email the return label to you within 24 hours. Print the label, attach to the box and bring it to the nearest DHL Paketshop or Post Office.
4. For customers outside of Germany: Send the item to us using a shipping service of your choice. The cost of return is the customer's responsibility. We recommend using a trackable service and keeping your receipt. If you are returning your whole order, we will refund the original delivery cost. You can find the address for return shipments below:
AYANI GmbH
Torstrasse 104
10119 Berlin
Germany
