No, you do not need to create an account to place your order. However, we recommend you to create an account on our website to simplify your next purchase experience with us.
If you wish to amend or cancel your order with us please contact firstname.lastname@example.org within 30 minutes of placing your order so that it can be amended or cancelled before it has been dispatched.
Please contact email@example.com and we will be happy to investigate what has happened with your order.
Our size guide will help you to pick the right size. We highly recommend you to check the size guide before placing the order to make sure you get the right fit. In the size guide you will find the measurements for each size and conversations to European sizing. You can find our size guide here.
We accept most frequently used types of payments. You can use PayPal, direct bank transfer via Klarna, or a credit card (Visa and MasterCard) to complete your purchase.
Yes, they do.
If you order your purchase to be delivered to one of the countries within EU, no import duties or extra taxes will be added.
If you order your purchase to be delivered to Switzerland or Lichtenstein, import duties might apply. Unfortunately, these fees are beyond our control and we are unable to cover or even make an estimate as to what these charges will be. That depends on the items, the country, and the discrepancy of that country's customs officials.
Shipping & Delivery
A list of the countries we deliver to can be found here.
You can find shipping costs for all countries we currently offer shipping here.
Within Germany your order will arrive within 2-5 working days. For orders placed outside of Germany it will take 4-10 working days to arrive.
Yes, you can track the delivery by using the tracking reference sent to you after your purchase. You should receive a tracking reference once we dispatch your parcel, please bear in mind that it can take 1-2 working days for your order to be dispatched. If you haven’t received your tracking within this time, please contact us at firstname.lastname@example.org and we will be happy to send it through to you.
Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbour’s address. If the parcel has still not been found, please contact us at email@example.com for further assistance.
No. We avoid using plastic in our work as much as possible as a commitment to a more sustainable future. We use paper and cardboard based packaging instead to minimize our plastic usage.
If you happen to be living in a country where we currently do not offer shipment, feel free to contact us at firstname.lastname@example.org and we will do our best to offer you an exclusive shipping. Send us your order details and your address. We will check the costs with our shipping service provider and get back to you with the possible price of the shipment, after which you can decide on completing the purchase. In the future, as we get more orders from your country, we will do our best to offer a regular shipping.
If we sent your parcel within Germany, the return is completely free of charge.
Unfortunately, we currently cannot offer returns for orders outside of Germany. You should send the item(s) to us using a shipping service of your choice and pay for the shipping costs. We recommend using a trackable service and keeping your receipt. If you are returning your whole order, we will refund the original delivery cost.
If an item doesn’t fit you or you don't like it for some other reason, you can send it back to us. The items must be unworn, clean, unwashed and in their original packaging.
To return an item, please follow the next steps:
1. Complete the Returns Form.
2. Pack the item(s) in the original packaging. Please ensure items are unworn, clean and unwashed, that the original tags are attached and that you've included the filled out form in your parcel.
3. For customers in Germany: Bring the package to your nearest Hermes Paketshop. No fees apply. The costs are on us. You can find the one closest to you here: https://www.myhermes.de/paketshop/.
4. For customers outside of Germany: Send the item to us using a shipping service of your choice. The cost of return is the customer's responsibility. We recommend using a trackable service and keeping your receipt. If you are returning your whole order, we will refund the original delivery cost. You can find the address for return shipments below:
You have 14 days after receipt of the parcel to return the items to us.
We don't currently offer an exchange service so please return your order using the above instructions and place a new order with the correct item or size.
We will do our best to process your refund as quick as possible. You will receive the money back within 10 working days after we receive the returned items.
Feel free to send us an email at email@example.com.