DELIVERY
All shipments are done from our office in Berlin.
What are the shipping costs?
You can find below the list of countries we are offering shipping to and the shipping costs for deliveries:
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Cost of shipping in Germany - 4,90 €
- Cost of shipping for the following countries - 12,90 €:
Andorra
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Marino
Monaco
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
- Cost of shipping for the following countries - 18,70 €:
Norway
Ukraine
United Kingdom
- Cost of shipping for all other countries - 29 €
*Please note that for shipments to destinations outside the European Union, import duties (customs duties) may apply. We accept no liability for any customs costs. These costs are outside of our control.
How long does it take till I receive my order?
Within Germany your order will arrive within 2-3 working days after the order is processed by us. For orders placed outside of Germany it takes 3-10 working days to arrive after the order is processed by us.
Can I track my order delivery?
Yes, you can track the delivery by using the tracking reference sent to you after your purchase. You should receive a tracking reference once we dispatch your parcel, please bear in mind that it can take 1-2 working days for your order to be dispatched. If you haven’t received your tracking within this time, please contact us at support@ayani.co and we will be happy to send it through to you.
My tracking reference says that my parcel has been delivered but I have not received it, what should I do?
Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbour’s address. If the parcel has still not been found, please contact us at support@ayani.co for further assistance.
Do you use plastic packaging?
No. We avoid using plastic in our work as much as possible as a minimize our environmental impact. We use paper and cardboard based packaging instead to minimize our plastic usage.
RETURNS
Are returns free of charge?
If we sent your parcel within Germany, the return is completely free of charge.
For the following countries, the cost of return is 10 €:
Austria
Belgium
Denmark
Luxembourg
Netherlands
Sweden
Switzerland
Once we receive the goods, we will refund you the price of the returned goods minus the cost of return shipping.
Unfortunately, we currently cannot offer returns for orders from countries other than the ones listed above. You should send the item(s) to us using a shipping service of your choice and pay for the shipping costs. We recommend using a trackable service and keeping your receipt. If you are returning your whole order, we will refund the original delivery cost.
How can I return an item?
If an item doesn’t fit you or you don't like it for some other reason, you can send it back to us. The items must be unworn, clean, unwashed and in their original packaging.
To return an item, please follow the next steps:
- Complete the Returns Form included in the package.
- Pack the item(s) in the original packaging. Please ensure items are unworn, clean and unwashed, that the original tags are attached and that you've included the filled out form in your parcel.
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For customers in Germany, Austria, Belgium, Denmark, Luxembourg, Netherlands, Sweden, Switzerland: Send an email to returns@ayani.co with a subject line: "Request for return label, order no. XXX". We will make sure to email the return label to you within 24 hours. Print the label, attach to the box and bring it to the nearest DHL Paketshop or Post Office.
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For customers from other countries: Send the item to us using a shipping service of your choice. The cost of return is the customer's responsibility. We recommend using a trackable service and keeping your receipt. If you are returning your whole order, we will refund the original delivery cost. You can find the address for return shipments below:
AYANI GmbH
Torstrasse 104
10119 Berlin
Germany
How many days do I have to decide if I want to keep the items?
You have 14 days after receipt of the parcel to return the items to us.
Can I exchange an item?
We don't currently offer an exchange service so please return your order using the above instructions and place a new order with the correct item or size.
When do I get my money back?
We will do our best to process your refund as quick as possible. You will receive the money back within 10 working days after we receive the returned items.
